FAQs
How does the pricing work?
1. Choose your favorite designer logo
2. Click on the "Buy" button to go to checkout.
3. At checkout, choose either the Basic or Pro Plan and get anything you need to build an amazing brand to be remembered!
4. Pick your preferred billing cycle (monthly or yearly).
5. Finally, we'll present you with the final price, and once you purchased a logo, you're immediately ready to download your files and start showing off your beautiful brand! :)
Can I cancel in the middle of my subscription?
You're always able to cancel your subscription whenever you'd like if you didn't wish to be charged for the next billing cycle or use the services any longer.
Don’t worry! Cancelling your subscription won't make your logo and brand any less “yours”. Even if you decide to cancel your subscription, you'll still retain full rights to your brand, and you will have full use of all the features in your plan until the billed cycle is over. Cancellation ceases any future charges for the subscription plan.
For more information, please email support@newglue.com.
I would rather not subscribe.
Not a problem! If you were only interested in downloading the initial design files, you can cancel your subscription at any time after purchasing. Even after you cancel your subscription, you keep all commercial rights to your brand, and you still have use of the features of your subscription plan until the end of the billed cycle.
For more information, feel free to contact us at support@newglue.com
Will my files be good enough for printing?
Definitely! We provide two versions of your logo, a 300 dpi, high-res PNG or JPG for the web and a print-optimized Vector EPS files. Both of these file types are good for high-resolution printing. Keep in mind that most printers and printing companies will request the EPS, as it will create a higher-quality print.
Do you offer printing services?
NewGlue does not supply prints, but you can print your logo on just about anything you like if you have the EPS vector file of your logo. This file is included in your brand shop with the Basic and Pro Plan.
For printing, we paired up with Zazzle in your Brand Hub which allows you to order printing from them with a click.
Unfortunately, NewGlue does not offer refunds for design files (logo designs or associated products) that were purchased through our platform. Since we supply you with the ability to preview your design in full before purchase, we currently do not offer refunds other than in extreme cases (as stated in our Terms of Service).
This policy is because once design files have been transferred, you are in their complete possession and it's difficult to ensure whether or not they've been used outside the NewGlue platform. However, if you feel your case requires special assistance, please send an email to support@newglue.com and our Customer Support team will happily get back to you ASAP.
Do you supply fonts as well?
Yes, since we work with open third-party resources, we can offer you the font file ourselves.
Professional logo and visual identity
Full copyright and ownership
All files and formats (including vector)
Fonts and brand colors
Order any branded merchandise
